as long as the brethren respond to letters in General Conference, I see no reason to not send them correspondence.
The closest I have gotten was contact the IT team on the church website telling them how terrible it was (this was about 4 years ago when you couldn't access the website on Sundays because it was too taxed). Instead of going to SLC, my message was routed to my stake web specialist, who of course knew nothing and could do nothing, and didn't really care, I don't think.
That was a good lesson. When things are terrible, they don't want to know.
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